This privacy policy outlines how Emirates Auto Clean collects, uses, protects, and handles personal information in relation to our online platform and services. We are committed to protecting your privacy and processing your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable, and local regulations in the UAE.

Information We Collect

We collect personal information you voluntarily provide to us when you use our online platform or services. This may include:

• Contact Information: Such as your name, phone number, and physical address.
• Vehicle Information: Details about your vehicle, such as make, model, year, and license plate number, necessary for providing our automotive services.
• Service Details: Information related to the services you request, your service history, and preferences.
• Payment Information: Data required to process transactions, although we typically use third-party payment processors and do not store full payment card details on our servers.
• Communications: Records of your correspondence with us.

We may also automatically collect certain technical information when you visit our site, such as your IP address, browser type, operating system, usage patterns, and referring URLs. This data is primarily for site maintenance, security, and improving the user experience.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and manage the automotive services you request.
• To process your bookings, appointments, and payments.
• To communicate with you about your service requests, appointments, or inquiries.
• To improve our services, website functionality, and customer experience.
• To send you marketing communications about our services and offers, where you have provided consent.
• To comply with legal obligations and protect our rights.
• For internal business analysis and operational purposes.

Our Legal Basis for Processing

We process your personal data based on several legal grounds:

• Performance of a Contract: Processing necessary to fulfill our obligations under a contract with you or to take steps at your request before entering a contract (e.g., processing your booking).
• Legitimate Interests: Processing necessary for our legitimate interests, such as improving our services, preventing fraud, or managing our business operations, provided these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your explicit consent, particularly for sending direct marketing communications. You can withdraw your consent at any time.
• Legal Obligation: Processing necessary to comply with a legal obligation.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with trusted third parties under limited circumstances:

• Service Providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, IT services, or marketing assistance. These third parties are obligated to protect your information and only use it for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process, or in response to a valid request from a governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal data is no longer required, we will securely delete or anonymize it.

Your Data Protection Rights

Depending on your location and applicable law, you may have certain rights regarding your personal data. These may include:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request erasure of your personal data under certain conditions.
• The right to request restriction of processing your personal data.
• The right to object to the processing of your personal data.
• The right to data portability, allowing you to receive your data in a structured, commonly used, and machine-readable format.
• The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the contact information provided below.

Cookies and Tracking Technologies

Our online platform may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our online platform.

Contact Information

If you have any questions about this privacy policy or our data protection practices, please contact us by mail at:

Emirates Auto Clean
Unit 3
Plot 42, Street 12A,
Al Quoz Industrial Area 1,
Dubai, Dubai,
00000
UAE